Customer Retention Finance Manager
Trimble Inc.•Lake Oswego, OR
•$122,500 - $168,400•Hybrid
About The Position
Finance Manager, Customer Retention - Drive Growth in SaaS & Digital Construction Maximize customer lifetime value and reshape retention strategies across a dynamic digital construction ecosystem by translating complex data into powerful financial insights. What Makes This Role Great: In this high-impact role, you will lead the financial strategy for customer retention across the AECO segment, serving as a trusted analytical partner to executive leadership while directly influencing key SaaS metrics like Net Revenue Retention and Customer Lifetime Value.
Requirements
- Significant progressive finance experience, including dedicated leadership or management experience.
- Strong domain expertise in FP&A, Finance Operations, or Business Intelligence within a SaaS or Professional Services environment.
- Advanced proficiency in BI tools and data visualization to build automated reporting models.
- Proven ability to translate operational datasets into actionable, executive-level financial insights.
Nice To Haves
- Experience in the Architecture, Engineering, Construction, and Operations (AECO) software domain.
- Expertise in Net Revenue Retention (NRR) optimization strategies and customer success operational metrics.
Responsibilities
- Build and refine sophisticated financial models driving customer success, support, and renewal assumptions to accurately forecast churn and retention.
- Design automated, scalable Business Intelligence dashboards to track customer health trends and identify critical factors for platform stickiness.
- Partner with Global Support and Customer Success teams to evaluate customer metrics and proactively mitigate churn risk.
- Collaborate with executive stakeholders to align financial insights with core objectives to boost Net Revenue Retention and scale operational efficiency.
- Monitor and optimize primary performance indicators, including Customer Lifetime Value, Net Retention Rate, and overall Cost to Serve.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
