Customer Retention Associate

Arona Home Essentials • Jefferson City, MO

1d • Hybrid

About The Position

Join a Winning Team at Arona Home Essentials! Looking for more than just a job? Build a career with a company that's been growing for decades. At Arona Home Essentials, we're proud to be an industry leader with over 50 locations across 13 states and Puerto Rico. While other companies slow down during economic changes, we've continued to grow by investing in our people, delivering exceptional customer service, and providing quality products and services that families rely on. We're building a team of ambitious, driven people who are committed to success. If you enjoy helping customers, thrive in a fast-paced environment, and take pride in delivering results, this could be the opportunity for you. At Arona, your success isn't determined by a college degree—it's determined by your work ethic, leadership, and results. We promote from within and provide the training, support, and opportunities needed to build a rewarding career.

Requirements

• Customer-focused and enjoys building relationships.
• Friendly, professional, and comfortable communicating with customers.
• Motivated by goals, teamwork, and achieving results.
• A strong communicator with excellent interpersonal skills.
• Organized and detail-oriented with the ability to manage multiple priorities.
• Comfortable making customer calls and having solution-focused conversations.
• Dependable and able to work independently in both store and field environments.
• Professional in appearance and attitude.
• At least 18 years old.
• Able to safely lift, load, and dolly merchandise weighing 50–300 pounds.
• Able to legally operate a company vehicle with a valid driver's license.
• A satisfactory driving record (MVR), ability to meet driver qualification requirements, and the ability to pass a DOT physical (where required), drug screen, criminal background check, and agility test are required prior to employment.

Nice To Haves

• Bilingual

Responsibilities

• Building and maintaining positive relationships with existing customers.
• Assisting the Customer Accounts Department with lease agreement renewals and account support.
• Communicating the benefits of timely lease agreement renewal payments.
• Following up with customers regarding account balances through phone calls and occasional field visits.
• Providing solutions and support to help customers successfully manage their accounts.
• Maintaining and updating accurate customer information and account records.
• Collecting revenue while helping protect company assets.
• Assisting with merchandise returns and customer deliveries approximately 5–25 hours per week.
• Inspecting, cleaning, and certifying returned merchandise in the Quality Assurance Center.
• Assisting with field activities and store operations when needed.
• Helping create a positive customer experience at every interaction.

Benefits

• Unlimited Bonus & Commission Opportunities
• Five-Day Work Week
• Paid Time Off – Vacation days, personal days, and paid holidays.
• Comprehensive Benefits – Medical, Dental, Vision, Short-Term Disability, Company-Paid Life Insurance, and Long-Term Disability.
• 401(k) with Company Match
• Career Growth & Development – Ongoing training, leadership development, and advancement opportunities with a company that promotes from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed