Customer Retention Associate

Arona Home Essentials • Jefferson City, MO

5d

About The Position

Arona Home Essentials is hiring a Customer Retention Associate to assist the Customer Accounts Department with lease agreement renewals. The associate serves as a customer counselor, explaining the benefits of making timely lease renewal payments, and helps collect revenue and protect company assets. The role involves contacting customers by phone and through field visits, maintaining and updating customer records, and assisting with merchandise returns and deliveries for up to 5–25 hours per week. The associate also cleans and certifies returned merchandise in the Quality Assurance Center and assists in the field when needed.

The position requires regular lifting, loading, and moving merchandise weighing 50–300 pounds. Associates must have good driving skills and be able to legally drive a company truck. A satisfactory motor vehicle record, a valid driver’s license, and compliance with the company’s Driver Qualification Policy are required. A DOT physical or certification is required in states that require it. Candidates must pass a drug screen and criminal background investigation before employment begins.

Requirements

• Good communication and interpersonal relationship skills.
• Maintain a professional appearance.
• Must be at least 18 years old.
• Good driving skills and the ability to legally drive a company truck.
• Satisfactory motor vehicle record (MVR), valid driver’s license, and compliance with the Arona Home Essentials Driver Qualification Policy.
• DOT physical or certification in states that require it.
• Pass a drug screen and criminal background investigation before beginning employment.
• Ability to lift, load, and move merchandise weighing 50–300 pounds.

Nice To Haves

• Bilingual ability.

Responsibilities

• Assist the Customer Accounts Department with lease agreement renewals.
• Discuss the benefits of timely lease agreement renewal payments with customers.
• Collect revenues and protect company assets.
• Contact customers who have not paid their lease agreements, by phone and through field visits.
• Maintain and update the customer database.
• Assist with merchandise returns and customer deliveries for up to 5–25 hours per week.
• Clean and certify returned merchandise in the Quality Assurance Center.
• Assist in the field when necessary.

Benefits

• Paid time off, including vacation days, personal days, and holidays.
• Ongoing training and development, with promotion from within.
• Unlimited bonus and commission opportunities paid monthly.
• Five-day work week.
• Company-paid life insurance and long-term disability insurance.
• Medical, dental, vision, and life insurance.
• Short-term disability insurance.
• 401(k) with a company match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed