Full Time Customer Retention Agent

Life Protect 24 7 Inc•Norfolk, VA

3d•$21 - $23•Hybrid

About The Position

Life Protect 24/7 is seeking full-time, self-motivated, high-performing individuals for their Retention Department. The company provides medical security alert devices. Retention Agents will receive calls from customers seeking medical, billing, or health-related businesses, creating opportunities to introduce the company's device. The role involves educating existing customers about product importance, ensuring customer satisfaction, building rapport, listening to customer needs, communicating clearly, and providing solutions. The company fosters an upbeat call center culture with opportunities for development, training, games, incentives, and advancement.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
Sales experience and/or call center environment experience.
Strong communication skills (verbal, written, and interpersonal).
A customer-focused approach with adaptability to new situations.
Ability to multitask, prioritize, and manage time.
Motivation, and desire to achieve.

Responsibilities

Educate existing customers about the importance of keeping products.
Bring integrity and customer satisfaction to every interaction.
Build rapport and establish relationships with customers by genuinely listening.
Identify customer needs.
Communicate with clarity.
Provide solutions to customer questions and concerns.

Benefits

Competitive Pay: Hourly plus commission
Weekly Pay
Paid Training
Full-Time Training: Monday-Friday 4pm-10pm
Paid OT on Saturdays
Paid Time Off
Medical, Dental, Vision, AD&D, and Life Insurance
HSA Options
401k with Company Match
Employee Development Program
Employee Product Discount
Beautiful Call Center Work Space
Convenient access to walking trails and Norfolk Premium Outlets
Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance