Customer Retail Specialist - Part-Time
About The Position
In this role, you will be the face of our company, assisting, educating, and providing solutions to our in-store customers while exemplifying superior customer service standards. You will assess and identify customer needs, efficiently handling all tasks related to our point-of-sale process. We take pride in improving our customers' lives by offering the best service available. If this excites you, we would love to have you join the Alpine Home Medical team. Ideal candidates will have an energetic, friendly, and positive attitude. We seek individuals who believe in doing the right thing, aim to make a lasting impact, strive for continuous improvement, and are unafraid of growth. This is a part-time hourly position with commission pay.
Requirements
- One year of face-to-face retail customer support experience.
- Great customer service skills, with the ability to quickly identify customer needs and provide effective solutions.
- Ability to learn about the products and accessories the company carries and be able to educate and recommend products to customers to drive sales.
- A polite, positive, and cooperative attitude, and willingness to be part of a team.
- Computer literacy and the ability to handle different software and programs.
- Superior communication skills, both verbal and written.
- Attention to detail is a must.
- The ability to handle several tasks with interruptions.
- A High School Diploma or a G.E.D.
Nice To Haves
- Two to three years of face-to-face retail customer support experience.
- Problem-solving ability, analytical skills, self-motivation and able to work well in an office environment.
- Previous DME experience is a plus.
- Bilingual (English/Spanish) - is a plus.
Responsibilities
- Welcome and assist all walk-in customers, ensuring an exceptional customer experience by prioritizing their needs.
- Creating and fostering customer relationships to build trust and appropriate expectations, assisting with customer questions on medical billing and/or disputes.
- Recommend products to customers that best meet their medical needs and closing sales.
- Answering incoming phone calls with an attentive, patient, and friendly demeanor.
- Efficiently updates and verifies patient demographics, insurance, and contact information.
- Regular, dependable attendance and punctuality.
- Perform other duties as deemed appropriate by management.
Benefits
- A great introductory position in the healthcare field.
- A team-oriented culture and friendly work environment.
- Business casual dress code.
- Friendly environment that encourages growth, learning, and collaboration.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
