CUSTOMER RESOURCE SPECIALIST III
CLJ Consulting And Contracting LLC•Waldorf, MD
•$37 - $40•Remote
About The Position
Customer Resource Specialist III shall provide advanced customer resource and case management support to the U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Bureau of Justice Assistance (BJA), Public Safety Officers' Benefits (PSOB) Program. Responsible for maintaining active communication with applicants and public safety agencies, coordinating case activities, and ensuring accurate documentation throughout the claims lifecycle while delivering exceptional customer service.
Requirements
- High School Diploma or equivalent.
- Minimum five (5) years of benefits, claims processing, customer service, or case management experience.
- Experience utilizing Microsoft Office Suite, including Outlook, Word, and Excel.
- Experience working with electronic case management or CRM systems.
- Ability to obtain and maintain Public Trust (Minimum Background Investigation).
- Must be a U.S. citizen
Nice To Haves
- Excellent customer service and interpersonal communication skills.
- Strong organizational and case management abilities.
- Ability to communicate professionally and compassionately.
- Strong attention to detail and documentation skills.
- Ability to prioritize competing assignments.
- Ability to work independently in a remote environment.
- Ability to safeguard confidential information.
- Strong analytical and problem-solving abilities.
Responsibilities
- Serve as a secondary point of contact for applicants and public safety agencies throughout the claims process.
- Provide proactive follow-up regarding claim status and required documentation.
- Respond to voicemails, emails, and customer inquiries in a timely and professional manner.
- Initiate and maintain electronic claim files within the PSOB 2.0 Portal.
- Review applicant information to ensure records are complete, accurate, and current.
- Update the Government's case management system with all customer outreach activities.
- Coordinate with Benefits Specialists and Government personnel regarding active claims.
- Assist in resolving customer questions and documentation issues.
- Properly close complete cases.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
