Customer Resolution Specialist (Contract)

Airbus • Herndon, VA

6d • $26 - $33 • Hybrid

About The Position

At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe. We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan. In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide. Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures. If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation. In this context we are looking for a Customer Resolution Specialist to join our team in Herndon, VA. The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.

Requirements

• Associate’s Degree in Business, Sales Administration or a related field (or an equivalent combination of education and experience)
• Professional experience ideally in Customer Service
• 2+ years of customer service experience in a fast-paced environment.
• PC literacy, including intermediate word processing, spreadsheet, and database skills.
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook and/or Google Suite programs)
• Authorized to Work in the U.S. without current or future need for visa sponsorship.

Nice To Haves

• Experience in the aviation industry or military support environment is highly desirable
• Basic knowledge of SAP is preferred.

Responsibilities

• Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
• Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
• Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
• Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
• Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
• Other Duties as Assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree