Customer Resolution Specialist

Airbus•Herndon, VA

6d•Hybrid

About The Position

Satair is looking for a Customer Order Specialist to join our team based in Herndon, Virginia. The Customer Order Specialist (COS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region. You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it’s needed and where it’s needed, so people all over the world can connect.

Requirements

An Associate’s Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.
2+ years of customer service experience in a fast-paced environment is required.
PC literacy, including intermediate word processing, spreadsheet, data entry and database skills.
Basic knowledge of Google Suites (Sheets, docs, slides)

Nice To Haves

Experience in the aviation industry or military support environment is preferred.
Basic knowledge of SAP

Responsibilities

Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
Other Duties as Assigned

Benefits

Competitive base salary
Incentive compensation which may include profit sharing schemes
Retirement savings plan
Employee Stock Ownership Plan (“ESOP”)
Paid time off including personal time
Holidays
Generous paid parental leave program
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.
Upskilling and development opportunities through our global Leadership University
Unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path
Opportunity to participate in accelerated development programmes
National and international mobility