Customer Research Student
About The Position
We are ready to take this game to the next level and need someone passionate about supporting many phases of the design research process; all while learning about digital research and working with the labs across OLG’s digital business. A large part of the duties will involve supporting OLG’s in-house research projects and managing our growing research library. You will assist the CX Researchers with analyzing data from prototype research to drive decisions made to improve our online customer experience. Where possible, the intern will have opportunities to develop primary and secondary research skills as they assist in knowledge harvest, literature reviews, journey mapping, user experience and design testing.
Requirements
- Currently enrolled in a Masters / MBA program in Market research, Economics, Psychology, Interactive Design, Information Science or related field
- Proficient with Microsoft Suite
- Comfortable working as part of a versatile team
Nice To Haves
- Love working with data
- A willingness to try new methodologies/approaches and love of learning
- Ability to adapt and be flexible, manage multiple projects and stakeholders
- Qualtrics is a BONUS
- Some familiarity with online gambling apps/websites
Responsibilities
- Organizing the growing research library
- Data collection & Data analysis
- Assist in the development of survey questionnaires, screeners, discussion guides, and report writing
Benefits
- Growth Focus: Become your best self with access to new opportunities and personalized support programs.
- Comprehensive Learning: 24/7 access to robust online learning programs.
- Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
