Customer Representative - Shirley
About The Position
As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team, supporting customers in person, over the phone, and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations. While other banks continue to close branches, we’ve made our Branch Promise, meaning all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities. We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions. When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.
Requirements
- Be within a 45-minute commute of the branch you’re applying to work in.
- No holiday can be taken during the first three weeks of training.
Responsibilities
- Support customers in person, over the phone, and online.
- Help with everyday transactions.
- Answer customer queries.
- Guide customers towards banking services and digital tools.
- Adapt approach to meet the needs of different customers and situations.
- Play a local role for customers and communities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
