Customer Representative - Call Center
About The Position
Deposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers. Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour. Must be able to attend in-person training in Jupiter, Florida for at least 45 days. Must live within commuting distance of Jupiter office. Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings. Ideal Candidates should have a minimum of 2 years Technical Customer Service Call Center experince in a B2B environment.
Requirements
- High school diploma or equivalent
- Technical call center support experience
- Experience in a technical support role, or other technical experience
- Work history must demonstrate each of the following:
- Strong understanding of customer service and customer relations
- Ability to take initiative and learn new processes and concepts
- Ability to exercise good judgment and decision-making
- Effective written and oral communication skills
- Basic understanding of software/hardware troubleshooting
- Able to assess and evaluate situations effectively
- Able to identify critical issues quickly and accurately
- Able to write informatively, clearly, and accurately
- Problem solving and analytical skills
- Ability to work in a team environment
Nice To Haves
- Associate’s degree in Information Technology, Computer Science, or a related field
- Experience in Service Now and TalkDesk
- Experience in retail cash offices
Responsibilities
- Identify customers' needs, clarify information, provide direct support or guidance toward to resolution
- Tackle a variety of problems in technical systems with skill and accuracy
- Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
- Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversations
- Discern changes in call types and report to management
- Monitor health of network, hardware, and software for our customers
- Track escalations through proper channels to completion
Benefits
- Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
