Customer Representative - Enfield

Nationwide•Enfield, CT

3d•Onsite

About The Position

As a Customer Representative, you will make a real impact from day one. You’ll be a key part of the branch team, supporting customers in person, over the phone, and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations. While other banks continue to close branches, we’ve made our Branch Promise, meaning all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities. We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions. When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.

Requirements

Experience or a passion to work in a customer service environment.
Ability to take pride in helping customers feel confident, supported and listened to, even when things are busy or complex.
Patience, empathy and strong people skills to fully understand our customers’ banking needs.
Comfortable working in a fast-paced environment, where priorities can shift and no two interactions are the same.
Ability to stay calm under pressure, adapt quickly, and approach change with a positive mindset.
Confident using technology and digitally savvy.
Enjoy working as part of a high-performing team and understand that great customer experiences are built through a strong team.
Communicate clearly and naturally with people and can confidently guide customers face to face, on the phone and through our digital services.
Take ownership to get things done, and act with care and integrity to protect our customers and their money.
Demonstrate customer first behaviours: Feel what customers feel, Say it straight, Push for better, Get it done.

Nice To Haves

Experience in banking

Responsibilities

Deliver great customer experiences across a range of banking moments, whether customers choose to visit us in branch, speak to us over the phone or use our digital services, supporting them with care, clarity and confidence.
Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
Take responsibility for doing things the right way, following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide.
Play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.