Customer Representative Associate II - Bureau of Motor Vehicles

State of Maine • Augusta, ME

10d • $17 - $25 • Onsite

About The Position

The Customer Representative Associate II plays a key role in processing over 50,000 annual driver examinations statewide and ensuring compliance with Maine and federal licensing regulations within the Exams Unit. In this fast-paced, customer-focused position, you'll assist the public and 13 branch offices with exam scheduling, application processing, and regulatory requirements, including CDL and FMCSA standards. Ideal candidates are detail-oriented, organized, and committed to delivering outstanding service while supporting the safe and efficient licensing of Maine’s drivers.

Requirements

• Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.
• All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I.
• Applicants must be authorized to work in the United States.
• Successful candidates will be required to complete an I-9 form upon hire.
• The successful candidate must pass a National Criminal Background check, which may include fingerprinting.

Nice To Haves

• Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.
• Ability to provide excellent customer service over the phone, including clear articulation, active listening, and empathy.
• Comfortable handling multiple tasks or systems simultaneously while maintaining focus and attention to detail.
• Open to change and able to shift priorities or duties quickly in a dynamic work environment.
• Maintains a calm, professional demeanor under pressure and contributes to a supportive team environment.

Responsibilities

• Provide customer service via phone, email, and in person—including handling inquiries and resolving concerns.
• Review and process applications, verify documentation, and ensure regulatory compliance.
• Schedule, reschedule, and cancel exams while maintaining accurate records.
• Perform daily CDLIS checks and ensure medical certifications meet FMCSA requirements.
• Communicate with driving schools and support internal branch operations.
• Interpret and apply policies and procedures to real-world scenarios.

Benefits

• 13 paid holidays
• 12 days of sick leave
• 3+ weeks of vacation leave annually
• Health Insurance Coverage (State pays 85%-95% of employee-only premiums)
• Dental Insurance (State pays 100% of employee-only dental premiums)
• Retirement Plan (State contributes 14.06% to MainePERS)
• Gym Membership Reimbursement (up to $40 per month)
• Health and Dependent Care Flexible Spending Accounts
• Public Service Student Loan Forgiveness eligibility
• Living Resources Program (employee assistance program)
• Six weeks of fully paid parental leave
• Voluntary Deferred Compensation (MaineSaves 457(b))

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed