Customer Representative Associate II MV

State of Maine•Augusta, ME

6d•$19 - $27•Onsite

About The Position

The Customer Representative Associate II MV provides office and administrative support to the Title Production Unit within the Bureau of Motor Vehicles. The position delivers title services to customers primarily by telephone, email, and in person, including initiating requests for uncollected title fees, reviewing and verifying documents received by mail, updating title records, and producing letters. The work is detailed, time-sensitive, and computer-based. The employee must learn Maine Title 29-A laws and related policies and procedures, exercise independent judgment when handling exceptions to established assignments, and perform other duties assigned by the unit supervisor. The role serves constituents, lien holders, and dealers in a fast-paced, customer-focused setting. Duties include responding to inquiries, opening and distributing mail, collecting and reconciling revenue, verifying and updating computer records, maintaining computer and manual files, and operating office equipment. The position requires accuracy, sound judgment, clear communication, and the ability to manage competing priorities while providing courteous service.

Requirements

Training, education, or experience in office and administrative support work demonstrating the ability to apply quality customer-service principles to complex work assisting the public with applications, fees, examinations, or social services involving eligibility or compliance.
Ability to make independent decisions about processes, information to process, and actions to take in accordance with standard procedures.
Knowledge of office practices and Maine Motor Vehicle Statute Title 29-A.
Proficiency in BMV systems.
Strong customer-service and interpersonal skills.
Computer proficiency in Microsoft Word, Excel, Outlook, and internet applications.
Ability to exercise sound independent judgment and ensure accuracy in data verification and calculations.
Effective written and verbal communication skills.
Ability to complete detailed work accurately and efficiently.
Ability to provide courteous, accurate, and efficient service to a diverse public in a fast-paced setting and handle a high volume of customer interactions.
Ability to collaborate with a team, adapt to changing procedures and technologies, solve problems, manage priorities, and handle difficult customer interactions professionally.
Applicants must be authorized to work in the United States; the position is not eligible for visa sponsorship or STEM OPT extensions.
Successful candidates must pass a National Criminal Background check, which may include fingerprinting.

Nice To Haves

Comfort learning and adopting new technologies.
Experience streamlining or digitizing paper-based work.
Clear written communication, curiosity about emerging workplace tools, and judgment to evaluate and verify their output before relying on it.

Responsibilities

Respond to written, telephone, and in-person inquiries from constituents, lien holders, and dealers.
Open, sort, and distribute mail.
Collect and reconcile revenue.
Verify and update computer records.
Organize, review, and maintain computer and manual files.
Operate office equipment, including printers, photocopiers, fax machines, validators, and phones.
Initiate requests for uncollected title fees, review and verify documents, update title records, and produce letters.
Use independent judgment to handle exceptions to established work assignments.
Perform other duties assigned by the unit supervisor.

Benefits

13 paid holidays, 12 days of sick leave, and at least three weeks of vacation leave annually; vacation accrual increases with years of service.
Personal leave for overtime-exempt employees.
State contribution of 85%–95% of employee-only health insurance premiums, depending on salary; dependent coverage is also available.
State-paid employee-only dental insurance premiums.
State contribution equivalent to 14.06% of employee pay toward MainePERS.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness as a State of Maine employee.
Employee assistance through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.