Customer Representative Assistant I - Seasonal (20 Weeks) - Mackworth Island State Park

State of Maine•Falmouth, MA

23h•Onsite

About The Position

The Department of Agriculture, Conservation and Forestry, Bureau of Parks and Lands Division, is seeking a Seasonal (20 Weeks) Customer Representative Assistant I for Mackworth Island State Park. This role is crucial for providing information and assistance to park visitors regarding available services and facilities. The position involves handling financial transactions, including the collection and protection of entrance fees and other income, while strictly adhering to the Bureau’s cash handling policies. Responsibilities also include recording public use and daily income, maintaining the neatness and order of toll facilities, and ensuring the security of facilities, radios, and equipment. The successful candidate will be required to attend all mandated training, be proficient in communication procedures, and understand emergency operating procedures to ensure proper steps are taken during emergencies. Adherence to all Bureau and State policies, as well as the Bureau’s uniform policy, is strictly required.

Requirements

Ability to follow directions
Applicants must be 18 years of age or older
Applicants must be U.S. Citizens or have legal authority to work in the U.S.
Some positions may require possession of a valid Class C Maine Motor Vehicle Operator’s License prior to completing permanent status
Job offers to a new hire are conditional upon verification of credentials, criminal record, and driver’s license check if applicable
Three references must be made available at the interview to include at least one work-related reference

Responsibilities

Meet, greet, and assist park visitors in order to provide information about available services and facilities
Collect, maintain, and protect change fund and income derived from entrance fees and other related services
Strictly adhere to Bureau’s cash handling policy
Record public use and daily income
Maintain toll facilities so they are neat and in good order
Secure facilities, radios and equipment as required
Attend all mandated training
Have a knowledge of all communications procedures and emergency situations as covered in the emergency operating procedures
Adhere to all Bureau and State policies
Strictly adhere to the Bureau’s uniform policy
Ensure proper steps are taken in an emergency situation by knowing the park emergency operating procedures

Benefits

13 paid holidays annually
12 days of sick leave annually
3+ weeks of vacation leave annually (accrual increases with years of service)
Personal leave for overtime-exempt employees
Health Insurance Coverage (State of Maine pays 85%-100% of employee-only premiums)
Health Insurance Premium Credit (decreases employee-only premiums by 5%)
Dental Insurance (State of Maine pays 100% of employee-only dental premiums)
Retirement Plan (State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS))
Gym Membership Reimbursement (up to $40 per month)
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness
Living Resources Program (employee assistance program)
Parental leave (42 consecutive calendar days of fully paid parental leave for all employees welcoming a child, including fathers and adoptive parents)
Additional, unpaid leave may also be available, under the Family and Medical Leave Act
Voluntary Deferred Compensation (MaineSaves 457(b) account through payroll deductions)
Additional wellness benefits for State employees from the Office of Employee Health and Wellness