Customer Replenishment and Account Operations Manager

Logitech•San Jose, CA

13d•Hybrid

About The Position

The Role: You have a passion to meet the needs of our channel partners. Your ability to lead and take a proactive approach in managing partner relationships to balance both Logitech and partner goals will help ensure long-term success of the business. You enjoy creating compelling conversations particularly with partners to influence actions required to meet the needs of the business. Managing, manipulating and leveraging data brings you satisfaction, particularly since you use this skill and information to drive those compelling conversations with our key partners. Leading a customer centric demand planning process with a laser focus on operations and execution is a core strength and passion. You derive pleasure from engaging in supply chain strategy projects to build new capabilities, remove inefficiencies and drive growth If this resonates with you then the Customer Supply Chain Account Manager position is a great fit. This experienced hands-on supply chain professional will be the Logitech supply chain operations interface with North America e-tailers, retailers and distribution customers. This role is critical in providing leadership across Sales, Planning, Replenishment, Order Management, and the Customer to forecast and execute to aligned demand and revenue plans while supporting customers’ product and service level requirements.

Requirements

More than 8 years of supply chain/operations experience of North America eTail/Retail/ Distribution channels
Excellent relationship building skills with internal and external partners
Strong communication and influencing skills
Strong leadership skills including teambuilding and conflict management and resolution
Thorough knowledge of forecasting and inventory modeling
Excellent understanding of supplier and channel supply chains
Strong knowledge and understanding of how to analyze business problems including driving best practices
Knowledge of key retail service level metrics such as In-Stock, Fill Rate and Delivery Performance
Bachelor’s degree required

Nice To Haves

Project management skills with capability to manage cross functional teams
Experience with a Vendor Managed Inventory model/relationship

Responsibilities

Responsible for supply chain processes that support demand planning activities, inventory management and demand fulfillment for all Logitech product categories with major retail and distribution accounts
Lead and drive compelling Collaborative Planning, Forecasting and Replenishment (CPFR) conversations.
AI forward approach to analyzing ad plans, events, sales, inventory, pricing, market conditions and growth projections to develop a forecast plan in collaboration with accounts
Advocate for the account by providing feedback, analysis and data on the state of the business to ensure the correct business decisions are made in a timely manner
Partner with account and sales organizations to report on and facilitate attainment of quarterly revenue objectives
Serve as primary supply chain interface for the account to address performance, manage improvement initiatives, performance inhibitors within their supply chain network and drive execution of Vendor Compliance requirements
Proactively facilitate and drive cross-functional engagement to resolve operational issues and improve channel partner experience
Manage, analyze, and report metrics and trends to drive with the account and/or internal organizations, actions to optimize supply chain performance