Customer Reliability Engineer

Carbon60•Toronto, ON

7d•Remote

About The Position

OpsGuru, a Carbon60 Company, is a global engineering and consulting group that helps organizations accelerate digital transformation through cutting-edge technology, deep engineering expertise, and outcome-driven solutions. OpsGuru's value to our customers centres around our ability to provide deep technical guidance based on their business needs. We achieve this by assigning small, virtual teams of highly skilled individuals to each client.

Requirements

+7 years of experience in Information technology, preference for cloud engineering, site reliability engineering, infrastructure or platform services operations.
+4 hands-on experience with AWS Cloud infrastructure and ecosystem (EC2, RDS, S3, VPC, IAM, KMS, Backup, CloudTrail, Route53, ECS/EKS, etc.)
Proficiency with Network and Security troubleshooting (Routing, DNS, Security Groups, ACL’s, WAF, VPN/Bastion access).
Proficiency in at least one scripting language such as Ruby, Python, Bash or Powershell
Proficiency in at least one of the following Infrastructure as Code frameworks: Terraform, CDK, CloudFormation
Previous Production On call 24/7 experience, ideally with an incident management/paging tool (e.g., PagerDuty) - MUST
Previous Windows/Linux server administration and patching experience
Familiarity with at least one of the following monitoring platform: CloudWatch, Grafana, New Relic, Datadog, or Prometheus
Experience working with Claude Code, Codex or similar AI driven development environment

Nice To Haves

Experience with Docker and Kubernetes (EKS/ECS), including container image patching/vulnerability remediation
Experience with CI/CD tooling: Git, Jenkins, CircleCI, GitHub/GitLab
Experience with data stores such as: MySQL, MSSQL, PostgreSQL
Experience with cloud governance/compliance or CSPM tooling (e.g., Lacework, AWS Config, Trusted Advisor)
Experience with ITSM/ticketing platforms (e.g., ServiceNow, Jira)
AWS Associate level certification (Solutions Architect, SysOps, Devops)
Exposure to Azure (AKS, VNet, Azure Backup) — for engagements spanning multi-cloud accounts

Responsibilities

Lead troubleshooting investigations to bring quicker issue resolution to complex problems impacting our customers.
Act as the customer's technical single point of contact, establishing credibility and building impactful relationships
Own core reliability workstreams: incident response, backup/DR validation, security patching, secure access management, and audit log monitoring
Enabling the Operations team to deliver excellent customer service through great documentation and knowledge transfer
Work with a wide variety customers, industries, and bleeding-edge technologies
Develop skills and contributions through educational and personal growth opportunities