Customer Relationship Manager
About The Position
Own relationships with assigned enterprise accounts, serving as primary escalation point and strategic advisor. Conduct regular on-site visits to customer locations to strengthen relationships and maintain executive-level connections. Navigate challenging situations including contract renewals, service disruptions, and operational issues with professionalism and solution-oriented thinking. Coordinate cross-functional teams to resolve complex customer issues quickly and effectively. Identify and facilitate upsell opportunities by connecting customer needs to additional products and services. Monitor customer health metrics and deliver quarterly business reviews demonstrating ROI. Maintain detailed documentation of relationship history, stakeholders, and strategic initiatives. Performs other duties as assigned.
Requirements
- 3-5 years in customer-facing roles; B2B SaaS or restaurant technology experience preferred.
- Proven ability to manage enterprise client relationships and navigate complex organizations.
- Exceptional communication and interpersonal skills across all organizational levels.
- Strong business acumen and problem-solving abilities.
- Ability to remain calm and professional during high-pressure situations.
- Proficient with Microsoft Office Suite.
- Valid driver's license and ability to travel 50%.
Nice To Haves
- Restaurant industry experience strongly preferred.
Responsibilities
- Own relationships with assigned enterprise accounts, serving as primary escalation point and strategic advisor.
- Conduct regular on-site visits to customer locations to strengthen relationships and maintain executive-level connections.
- Navigate challenging situations including contract renewals, service disruptions, and operational issues with professionalism and solution-oriented thinking.
- Coordinate cross-functional teams to resolve complex customer issues quickly and effectively.
- Identify and facilitate upsell opportunities by connecting customer needs to additional products and services.
- Monitor customer health metrics and deliver quarterly business reviews demonstrating ROI.
- Maintain detailed documentation of relationship history, stakeholders, and strategic initiatives.
- Performs other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
