Customer Relationship Manager

Cynet Systems • Baltimore, MD

6d

About The Position

Acts as the primary point of contact for client's HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers. Demonstrates independent thinking and flexibility while servicing account's requests related to benefit administration, enrollment, billing, claims, operating procedures, and regulatory compliance. Applies superior communication, analytical, and problem-solving skills to resolve or triage inquiries to the respective business partners within the company. Responsible for documenting, tracking, coordinating, and closing issues and communicating results back to client. Builds and maintains an active and strong cultivated relationship with client, acting as a trusted advisor. Maintains an in-depth knowledge of benefit administration, system platforms, vendor partnerships, and corporate and medical policies, providing quick and accurate assistance to the client. SME for internal departments, providing expert knowledge of client's overall plan design. Supports the Account Manager in conducting nationwide employer and employee educational and communication meetings in person and virtually. Partners with onboarding and account management team to assist with providing an exceptional client experience during new business implementation and renewing account retention.

Requirements

• 3+ years experience in sales, sales support, implementation, benefit administration or customer service is required.
• High School Diploma or GED.

Nice To Haves

• Experience in a sales administration role.
• Sales/Customer Support experience.

Responsibilities

• Acts as the primary point of contact for client's HR staff, identifying, assessing, and responding to service questions, while providing personalized, comprehensive, and timely verbal and/or written answers.
• Demonstrates independent thinking and flexibility while servicing account's requests related to benefit administration, enrollment, billing, claims, operating procedures, and regulatory compliance.
• Applies superior communication, analytical, and problem-solving skills to resolve or triage inquiries to the respective business partners within the company.
• Responsible for documenting, tracking, coordinating, and closing issues and communicating results back to client.
• Builds and maintains an active and strong cultivated relationship with client, acting as a trusted advisor.
• Maintains an in-depth knowledge of benefit administration, system platforms, vendor partnerships, and corporate and medical policies, providing quick and accurate assistance to the client.
• SME for internal departments, providing expert knowledge of client's overall plan design.
• Supports the Account Manager in conducting nationwide employer and employee educational and communication meetings in person and virtually.
• Partners with onboarding and account management team to assist with providing an exceptional client experience during new business implementation and renewing account retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED