Customer Relationship Lead

Stage Front•Columbia, MD

5d•$65,000 - $70,000•Onsite

About The Position

At Stage Front, we turn ticketing complexity into effortless opportunity. Our mission is to empower ticket sellers with smart technology, deep industry insights, and dedicated support to simplify operations and accelerate growth. Every decision we make is guided by our core values: Passion for live experiences, Grit to get the job done, Agility to adapt quickly, Customer-focused to drive success, Innovation to evolve constantly, and Teamwork to move as one team. The Customer Relationship Manager is responsible for building strong, long-term relationships with customers and ensuring they achieve maximum value from Stage Front products and services. This role focuses on driving product adoption, customer satisfaction, retention, and growth by acting as a trusted advisor throughout the customer lifecycle.

Requirements

Experience working with CRM platforms (e.g., Freshsales, Salesforce, HubSpot)
Comfortable using data and reporting tools to monitor customer health and performance
Familiarity with onboarding processes, customer lifecycle management, and success planning
Experience collaborating cross-functionally with Sales, Product, and Engineering teams
3–4+ years of experience in Customer Success, Account Management, or a client-facing role in a B2B environment
Proven track record of driving customer retention, expansion, and long-term account growth
Strong relationship management skills with the ability to build trust and influence stakeholders
Highly proactive and responsive, with a strong sense of ownership and urgency and excellent communication skills (written and verbal)
Ability to manage multiple priorities and accounts in a fast-paced, high-volume environment
High attention to detail and strong organizational skills
Commercial mindset with the ability to identify and drive upsell and growth opportunities
Data-driven approach, with comfort interpreting metrics, identifying trends, and taking action

Nice To Haves

Experience in the live event or ticketing industry is a strong plus

Responsibilities

Manage a portfolio of customer accounts, serving as the primary point of contact post-sale
Drive customer onboarding, ensuring a smooth and successful implementation experience
Monitor customer health metrics and proactively address risks to retention
Increase product adoption through training, enablement, and ongoing engagement
Provide the highest level of customer support by responding promptly, resolving issues effectively, and advocating for customer needs internally.
Conduct regular business reviews to demonstrate value, share insights with internal teams, align product usage, and identify growth opportunities
Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements
Maintain accurate customer data, activity tracking, and forecasting in the CRM