Customer Relationship Coordinator - The Americana at Brand

Nordstrom•Glendale, CA

2d•Onsite

About The Position

The ideal customer relationship coordinator (CRC) leads and executes store customer relationship initiatives and programs through subject matter expertise, collaboration, and influence. Partners with various levels of the pyramid to drive successful business outcomes. The CRC interacts with our very best customers for every location, ensuring they are connected to the right salespeople and resources to drive exceptional experiences.

Requirements

Customer facing experience; selling to customers, wardrobing & building a repeat business
Ability to work independently and effectively
Proven communication and interpersonal skills
Ability to drive the execution and completion of deliverables/initiatives on time and with appropriate rigor & urgency
Expertise in Excel, Outlook, BLVD, DYB & Tableau reporting
Exemplary verbal and written communication skills
Capable of persuading customers to book appointments over the phone
Strong organization and follow-through skills

Responsibilities

Directly execute Get Connected program, Megalist outreach, and other outreach lists
Self-motivated and driven to achieve appointment goals and sales results from lists
Actively seeks to increase business through email and phone outreach
Book appointments for customers to work with sellers through BLVD requests or list contact
Partner with Store Managers in bringing customer initiatives to life in the stores
Support Department Managers and sellers in driving their business and sales results by coordinating customer appointments during event and non-event times