Customer Relationship Coordinator

Microbac•Sterling, VA

1d•$20 - $25•Onsite

About The Position

Customer Relationship Coordinators work within our Customer Relationship team, supporting CR and operations by providing world class customer experience (CX) to Tier III customers through timely response and effective communication. Customer Relationship Coordinators engage in a variety of client centered tasks such as greeting clients, addressing and routing client questions and concerns, partnering with management and operations to solve basic customer issues, and addressing other clerical duties as needed.

Requirements

General knowledge of office systems
Ability to navigate and work within various computer software programs (i.e.; Microsoft Word, NAV and Excel)
Ability to work well under the pressure of deadlines and manage multiple projects effectively
Excellent customer service and communication skills
Must possess excellent organization skills and be able to maintain neat and orderly systems and workspace
Must display a positive and enthusiastic demeanor while interfacing with external and internal clients and throughout the execution of all duties
High school degree or equivalent is required
Experience working with applications within the Microsoft Office Suite is required

Nice To Haves

Prior accounting experience or education is preferred
Prior customer service experience is preferred
Prior office administrative experience is preferred

Responsibilities

Provide timely support to laboratory technical and administrative staff by effectively addressing administrative and clerical needs
Greet and interface with customers via phone, email, and in person, ensuring clients have a positive experience
Thorough understanding of company finance system (NAV)
Accounts Payable (AP): review vendor invoices, code and submit to corporate
Accounts Receivable (AR): create client invoices, submit checks received, etc.
Ensure clients have a positive customer experience through proactive and professional customer service efforts.
Execute a number of administrative duties such as making and fielding phone calls, emailing documents, data entry and other clerical functions as needed
Works with the CRM/CRS to ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for accounts. Accountable for accurate account set up and responsible for setting up programs and testing information in the laboratory information management system (ELEMENT / CRM / AXIS / CONTROL and any other system set ups critical to customer management.
Field incoming leads and ensure they are transferred to the correct CRM/Sales.
Communicate and collaborate with technical staff to uncover solutions to client needs.
Set up accounts, file documents, and ensure documents are thoroughly and accurately completed
Assist with the logging and tracking of client test samples and other materials received
Maintains office services by organizing office operations and procedures; preparing reports; controlling correspondence; maintaining filing systems
Collections: Work daily on addressing all late payments
Vendor invoices: Confirm all orders that have been placed have an associated invoice and it has been entered into NAV. No invoices are missing.
AR: Check past due accounts and what/if any needs to be put on hold
Third Party Invoicing: Ability to navigate all third-party invoicing systems (ARIBA, etc.)
Act as primary or secondary person to order all supplies.
Receive all supplies and orders, confirm with packing slip and address all issues
Building issues: Primary person to work with outside services to maintain building
Limited time off on: Wednesdays (AP batch uploads); 1st business day of the month (monthly invoices); Last day of the month (to assure everything is invoiced)
Primary person to answer phone and answering questions or inquiries from both internal and external customers
Maintains necessary supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting supply orders; verifying receipt; and maintaining an orderly storage system
Thoroughly and accurately fills out and completes documents such as chain of custody forms
Proof reports, making corrections where necessary
Assist with various HR functions such as new employee onboarding
Contributes to team effort by accomplishing related results as needed
Any other duty as assigned
Perform other related duties as needed