Customer Relations Supervisor

AWP Safety•Honolulu, HI

8h•$55,000 - $65,000•Onsite

About The Position

AWP Safety is North America’s leading traffic control and work zone safety partner, protecting the crews who build our infrastructure and the communities that rely on it. With more than 6,000 Protectors across the U.S. and Canada, we support construction, utility, municipal, and infrastructure projects with dependable traffic control services that keep people safe and keep projects moving. Safety is Life at AWP Safety. Our people are the core of our business, and every role directly supports our mission to protect workers, drivers, and communities. Many team members start in entry-level traffic control or flagger positions, where we provide paid training, industry-leading safety practices, and opportunities to advance into leadership and operations roles. We are a fast-growing, purpose-driven organization committed to operational excellence, customer service, and continuous improvement. If you want a career where your work truly matters—and where safety, teamwork, and development are top priorities—you belong at AWP Safety. As the Customer Relations & Accounts Receivable Supervisor, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will work directly with the Customer Relations team to reduce delinquent accounts, coordinate payment resolution, and administer communications regarding collection issues, and ensure timely and accurate daily cash applications. The Customer Relations & Accounts Receivable Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals.

Requirements

High school diploma or GED required
Strong customer service skills
Basic knowledge of accounting principles and terminology; strong math skills
Excellent verbal and written communication
Intense focus on accuracy and attention to detail; organized
Problem-solving skills
Critical thinking skills
Outgoing & assertive personality – not afraid to approach individuals
Proficiency with Microsoft Office Suite Products (Excel, Word)

Nice To Haves

1-3 years call-center, collections and cash application experience preferred
Experience with Microsoft Great Plains and Salesforce software preferred

Responsibilities

Apply daily cash timely and accurately
Review customer receivables and coordinate payment resolution
Communicate with internal and/or external customers and various units regarding collection issues
Collaborate within the Customer Relations team to complete tasks in a timely manner
Reduce the delinquency for assigned accounts to achieve organizational goals
Facilitate invoice dispute resolution discussions with the customer, the Field, and the local Customer Relations team
Enlist the efforts of management when necessary to accelerate the collection process
Follow work process to communicate and collaborate with employees at all levels
Establish and maintain effective and cooperative working relationships with customers
Perform training as requested
Perform other duties and/or special projects as assigned