Customer Relations

Harris Heating, Plumbing, Air & Electric • Salem, NJ

16h • Onsite

About The Position

Harris Plumbing, Heating, Air, & Electrical is a growing, full-service residential plumbing company located in South Jersey. Locally-owned and operated, our team provides homeowners in the Tri-State with 5-star residential home services, all delivered through a proven, customer-focused service system. Harris is currently in search of an experienced Customer Relations Specialist!

Requirements

• Strong verbal and written communication skills
• Proficient typist and easily adapt to new software applications
• Great attention to detail and accuracy
• Self-motivated individual who enjoys winning as a team
• Optimistic, enthusiastic, and people-centric focus
• Great problem-solving skills and ability to collaborate
• 1 year of experience

Nice To Haves

• Customer Service: 2 years (Preferred)

Responsibilities

• Assisting customers with their inquiries, concerns, and complaints
• Building positive relationships with customers by providing excellent service
• Troubleshooting problems and offering solutions to customers
• Resolving customer issues in a timely manner
• Following up with customers to ensure their satisfaction
• Maintaining accurate records of customer interactions and transactions
• Collaborating with other departments to resolve complex issues
• Contributing to the development of customer service policies and procedures
• Staying up-to-date on company products, services, and policies
• Continuously improving customer service skills and knowledge.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed