Part-Time Seasonal Customer Relations Specialist

1-800-Flowers.com, Inc.•Bolingbrook, IL

7h•Onsite

About The Position

We're currently building our talent pipeline for Part-Time Seasonal Customer Relations Specialists! If you enjoy helping customers, thrive in a fast-paced environment, and are looking for a rewarding seasonal opportunity, we'd love to hear from you. As a Part-Time Seasonal Customer Relations Specialist, you'll be the front line of the customer experience, providing exceptional support through phone, email, and live chat while helping customers with orders, product questions, billing inquiries, and issue resolution. You'll play a vital role in delivering outstanding service during our busiest season. This is a part-time, seasonal, on-site opportunity with a starting pay of $17.00 per hour. If you're interested in joining our team and making a difference for our customers, we encourage you to apply today!

Requirements

High school diploma or equivalent required.
Minimum of two years of customer service experience, preferably in a call center or contact center environment.
Strong verbal and written communication skills.
Professional phone presence with a customer-first mindset.
Ability to manage multiple tasks in a fast-paced, high-volume environment.
Strong attention to detail and accuracy.
Excellent problem-solving and conflict resolution skills.
Proficiency with Microsoft Outlook and general computer systems.
Ability to quickly learn new systems and processes.

Nice To Haves

Associate degree preferred.
Bilingual (Spanish).
Experience supporting e-commerce or online shopping customers.

Responsibilities

Serve as the primary point of contact for customer inquiries across phone, email, and live chat channels.
Resolve customer concerns related to orders, billing, product issues, and service experience.
De-escalate customer concerns and escalate complex or sensitive issues appropriately.
Troubleshoot basic technical issues, including online order placement and password resets.
Process customer orders in compliance with PCI regulations.
Modify, cancel, or reship orders as needed.
Issue refunds, credits, and billing adjustments in accordance with company policies.
Process returns and initiate shipping claims for lost or damaged items.
Deliver a positive, engaging, and solution-oriented customer experience.
Serve as a product and brand ambassador by providing accurate product and promotional information.
Review and moderate customer feedback and product reviews, escalating trends when necessary.
Support customer follow-up and communication related to claim resolutions.
Accurately document customer interactions, including inquiries, complaints, and resolutions.
Maintain customer account information and ensure data integrity.
Support Address Verification System (AVS) and fraud-prevention processes as required.
Stay current on product updates, promotions, and operational procedures.
Partner with Operations, Merchandising, Customer Relations, and other internal teams to resolve customer issues.
Escalate recurring customer concerns or operational trends impacting the customer experience.
Work effectively both independently and as part of a collaborative team.