Customer Relations Specialist

Arrive Logistics•Austin, TX

4d•Hybrid

About The Position

The Customer Relations Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts. Acting as the primary point of contact for the designated RevGen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies. The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction.

Requirements

Bachelor's Degree in Accounting, Finance or a related field
2+ years experience in a customer operations role
Industry experience required
Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel
Excellent written and verbal communication skills
Maturity to work effectively in negotiation discussions with customer and sales reps
Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required
Self-starter with ability to work independently and as a team
Highly organized with excellent time management skills and a high degree of accuracy and attention to detail
Ability to handle a heavy workload and adaptability to work in fast paced environment

Responsibilities

Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication.
Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks.
Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments.
Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow.
Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively.
Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements.
Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed.
Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals.
Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams.
Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications.
Identify and resolve invoicing errors to prevent delays and enhance process efficiency.
Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements.
Develop, document, and enforce SOPs for invoicing and load-building requirements.