Customer Relations Specialist

Transat AT•Montreal, QC

7d•Hybrid

About The Position

Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Requirements

Minimum of 3 years of experience in complaint management and customer service
Strong analytical skills and a high level of empathy.
Ability to work under pressure.
Strong attention to detail.
Excellent organizational and time management skills.
Strong writing skills.
Bilingualism (spoken and written) required.
A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Nice To Haves

Knowledge of the travel industry (an asset).

Responsibilities

Open complaint files by phone or in writing for general complaints, and handle all related correspondence.
Forward copies of complaints to the relevant departments and suppliers to obtain their version of events.
Respond to all written or verbal inquiries before, during, or after clients’ travel, within established timelines and in compliance with industry regulations as well as company policies and procedures.
Analyze customer claims and investigate the circumstances of the incident.
Submit settlement proposals and negotiate resolutions.