Cust Relations Specialist - Quick Parts Division

Engineered Seal Products•Cedar Rapids, IA

2d•Onsite

About The Position

The Customer Relations Specialist – Quick Parts Division is essential to the growth and sustainability of the company by providing responsive, accurate, and high-quality service to customers. This role manages day-to-day customer interactions, including order processing, expedites, and communication, ensuring on-time delivery (OTD) and customer satisfaction. The position plays a key role in maintaining strong customer relationships while supporting profitability and operational efficiency within the Quick Parts Division.

Requirements

Associate’s degree from an accredited college or technical school, or equivalent experience
Minimum of 2 years of customer-facing experience and/or training
Ability to handle high-pressure situations in a professional business manner
Proficient in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint)
Experience with ERP and business systems (e.g., order entry, inventory, CRM)
Ability to analyze data and apply basic mathematical concepts (percentages, ratios, etc.)
Strong organizational and data management skills
Ability to learn and apply product, customer, and supplier knowledge
Customer focus and service excellence
Strong attention to detail and accuracy
Effective verbal and written communication
Time management and responsiveness
Problem-solving and conflict resolution
Accountability and reliability
Ability to work independently and manage priorities
Strong listening skills and interpersonal effectiveness
Business writing and professional communication skills

Nice To Haves

Experience in a distribution, manufacturing, or industrial environment
Familiarity with order management, supply chain, or customer service systems
Experience supporting fast-paced, high-volume customer accounts

Responsibilities

Enter customer orders accurately and in a timely manner
Manage and send order acknowledgements for all new orders
Handle expedite requests, order modifications, and shipping inquiries
Run and review open order reports regularly to proactively meet customer deadlines
Coordinate with partner suppliers to ensure on-time delivery of products
Provide requotes to customers as requested
Create purchase orders for urgent demand orders
Respond to incoming customer calls and emails promptly (same-day response expectation)
Maintain a professional, positive, and customer-focused demeanor
Address customer inquiries, concerns, and complaints with urgency and care
Build strong relationships by consistently delivering reliable and responsive service
Thank customers for their business and reinforce positive interactions
Monitor customer orders to ensure correct pricing and data accuracy
Identify and correct pricing discrepancies or mispriced purchase orders
Communicate updated pricing and lead times to customers as needed
Collaborate with suppliers to obtain accurate pricing and delivery information
Escalate and communicate pricing issues appropriately
Utilize system reports to proactively manage customer needs and expectations
Maintain accurate and up-to-date customer order records
Identify potential risks to delivery or profitability and take corrective action