Customer Relation Specialist

Pedder Hyundai of Poway • Poway, CA

7d • Onsite

About The Position

The Customer Relations Specialist plays a key role in delivering an exceptional ownership experience after a customer purchases a vehicle. This position serves as the primary point of contact for post-sale customer support, helping to ensure satisfaction, resolve concerns, and strengthen long-term customer relationships. Working closely with the General Manager, Sales Managers, and dealership team, the Customer Relations Specialist supports customer experience initiatives, drives customer satisfaction performance, and helps create a positive and memorable dealership experience.

Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Exceptional organizational skills and attention to detail.
• Ability to handle customer concerns professionally and effectively.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic computer proficiency and the ability to learn dealership software systems.
• Self-motivated with the ability to work independently and as part of a team.

Nice To Haves

• Previous experience in customer service, hospitality, administration, automotive retail, or a related field preferred.

Responsibilities

• Conduct follow-up communications with customers after vehicle purchases to ensure satisfaction.
• Support dealership and manufacturer customer satisfaction survey goals.
• Address customer concerns promptly and professionally, coordinating resolutions with appropriate departments.
• Monitor customer feedback, online reviews, manufacturer alerts, and customer satisfaction metrics.
• Coordinate and track due bills, outstanding commitments, and customer requests.
• Maintain accurate records of customer interactions and communications.
• Respond to customer inquiries via phone, text message, and email.
• Collaborate with dealership leadership and team members to enhance the overall customer experience.
• Identify opportunities to improve customer retention and satisfaction.
• Assist with customer experience initiatives, special projects, and dealership objectives.
• Perform additional administrative and customer service duties as assigned.

Benefits

• Competitive base salary plus performance-based incentives tied to customer satisfaction and survey performance.
• Medical
• Dental
• Vision
• Paid time off
• Retirement plans
• Other employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed