Customer Relations Specialist

U.S. Environmental Rental•Waltham, MA

2d•Onsite

About The Position

US Environmental is a small family owned and operated company with 5 offices. We specialize in renting and selling environmental equipment including water sampling, air and dust monitoring, gas detection, soil analysis and survey. We offer full health, dental, vision and a 401k for all full time employees. We are currently in search of a confident and motivated team player to work in our Customer Service Department. At US Environmental, our customer service team is what distinguishes us from the competition. We pride ourselves on being responsive and creative. CSR's must be friendly, diplomatic and organized. They are expected to work with our clients and other team members throughout our organization to ensure that orders are filled accurately and in a timely manner. A positive attitude and enthusiasm to learn about our equipment including applications and specifications is a must for all Customer Service Representatives.

Requirements

High school diploma
Excellent verbal and written communication skills
Familiarity with Microsoft Office products: Word, Excel, and Outlook

Nice To Haves

Customer Service experience
Experience with and/or enthusiasm to learn about environmental technology and applications

Responsibilities

Answer incoming calls and communicate with clients and associates regarding questions, orders and/or forwarding calls to the appropriate department.
Input and print new orders, make changes that may include cancellations, additions, subtractions, transfers and stop rentals.
Enter orders into our operating software Alert IMS.
Communicate any essential or vital information to our technical, sales, purchasing and delivery/shipping teams via appropriate communication protocols; including face-to-face discussions, inter-office phone calls, email or video conferencing.
Follow-up with clients to provide information or solicit needed documents, order confirmations, quotes or other essential information.
Facilitate inter-office transfer of equipment.
Assist inventory and accounting associates in making sure inventory transactions are being recorded accurately.
Perform all reasonably assigned tasks.