County Tax Assessor - Collector - Customer Relations Specialist

County of El Paso•Tx 79905, TX

About The Position

The Customer Relations Specialist, under general supervision, provides clerical, administrative, and/or cashier support to a specific County office or department. This designation is distinguished from the Office Assistant classification by greater work complexity and broader work activities. The role involves frequent contact with other county employees, lawyers, judges, legal staff, law enforcement personnel, other public agencies, and the general public. The position requires knowledge of cashiering and bookkeeping practices, customer service, office methods, computer operations, and filing systems. Skills include learning departmental procedures, attention to detail, performing calculations, data entry, maintaining records, verifying data, maintaining confidentiality, operating a personal computer, and effective communication. Depending on the assignment, bilingual Spanish skills and a typing speed of 45 WPM may be required. All county positions require regular attendance, teamwork, courteous interaction, confidentiality, and a commitment to customer service excellence.

Requirements

High school diploma or equivalent.
Two (2) years of office/customer service experience.
One (1) year cashier experience.
Or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
A personal mobile smart device is required by the hire start date to access the County’s network and systems.
May require a valid driver's license applicable to job responsibilities, with a driving record acceptable to the County of El Paso.
Knowledge of cashiering and bookkeeping practices, policies, and procedures.
Knowledge of customer service/public relations practice and procedures.
Knowledge of English usage, office methods, adding machines, computers, procedures, and equipment including filing systems.
Ability to learn the organization, procedures, and operating details of the County department to which assigned.
Ability to pay attention to detail and meet established deadlines.
Ability to perform routine calculations to count currency, make change, and prepare daily cash reports.
Ability to perform word processing and data entry.
Ability to perform routine clerical work including maintenance of appropriate records and preparations of general reports.
Ability to verify and cross check files and data.
Ability to maintain confidential records and reports.
Ability to be tactful and diplomatic in dealing with the public, members, and government officials.
Ability to operate a personal computer and various software applications.
Ability to conduct mathematical calculations.
Ability to communicate effectively, both orally and in writing.
Ability to establish and maintain cooperative and effective relationships with those contacted during the course of work.
Must pass a background investigation.
Demonstrate regular and reliable attendance.
Work well with others and participate fully in a team-oriented environment.
Interface with other employees and customers in a courteous and respectful manner.
Maintain strict confidentiality.
Project positive support of their department and all county organizations at all times.
Maintain and enhance the County's commitment to customer service excellence.

Nice To Haves

May require Deputy Clerk deputizing.
May require AOP certification.
May require bilingual in Spanish.
Typing speed of 45 words per minute.

Responsibilities

Performs administrative and clerical tasks, data entry, and may process billings.
Receives payments, balances receipts with cash, credit cards, etc., and processes mail.
Establishes and maintains files and records.
Serves as the initial point of contact for inquiries or complaints via phone, email, or in person.
Researches information and makes appropriate referrals.
Researches and analyzes manuals, regulations, and laws to ensure compliance and resolve customer concerns.
Ensures proper customer documentation is provided to process requests.
Receives appropriate fees and ensures compliance with check acceptance policy.
Records pertinent information to cross-reference transactions with valid identification and receipts.
Evaluates and ensures proper documentation.
Handles large amounts of money and balances daily monies (cash, checks, credit card transactions) to receipts at close out.
Provides information to customers on all phases of service provided.
Maintains confidentiality.
Reports equipment maintenance needs.
Trains on processes and ensures workstations are stocked with necessary forms and documents.
Notarizes documents (depending on assignment).
Certifies documents (depending on assignment).
Provides informational material to news media and the general public (depending on assignment).
Performs criminal searches for customers and agencies (depending on assignment).
Provides routine information and assistance pertaining to vehicle registration procedures, laws, rules, and/or regulations, referring customers to appropriate sources for complex problems.
Examines, processes, and/or rejects applications related to registration (renewals, temporary permits, placards, plate/sticker replacements, internet renewals, registration exchanges, machinery plates, etc.).
Processes duplicate receipts, motor vehicle inquiries, non-title trailers, and mail-in requests.
Ensures compliance with departmental regulations and state registration laws.
Ensures proper identification, proof of financial liability, and Vehicle Identification Report (VIR) are presented for vehicle registrations.
Verifies each transaction through the ARC system for delinquent fines.
Processes registrations.
Operates Registration and Title System (RTS) terminal to retrieve information and process motor vehicle related applications.
Attends in-house classes and seminars regarding changes in rules, laws, regulations, and procedures.
Ensures information is correct on applications and processes them for customers.
Verifies and processes e-file with fees under time restrictions.
Opens cases and prints copies of documents needed for specific services.
Performs searches for arrests or warrants.
Issues agent numbers in accordance with state regulations.
Files subpoenas.
Serves as liaison between the office and internal and external entities.
Schedules and retrieves records requested by the public, ensuring supporting documentation.
Indexes documents recorded by the department.
Ensures compliance with state, internal, and external agencies' laws and regulations.
Applies regulated fees.
Requests, transfers, and checks out/in files and delivers them to courts as required.
Conducts inventory of supplies and files.
Clears and releases dockets as directed.
Places restrictions on inmate accounts.
Provides inmates with balances on accounts.
Releases funds as appropriate.
Deals with foreign currency.
May be required to travel to satellite branches.
May be required to work more than 40 hours a week, including after normal business hours, weekends, and/or holidays.
Substitutes during temporary absences by performing delegated duties to maintain continuity of operations.
Commits to providing excellent customer service and demonstrates commitment through cooperative team and individual efforts.
Creates a high-quality work culture through participation in and emphasis on training and mentoring.
Performs other related duties as may be assigned.
Maintains a safe and healthy work place environment.
As members of the County of El Paso Emergency Response System, may be required to train on emergency response and/or perform certain emergency services.

Benefits

May be required to travel to satellite branches when assigned or at times, on very short notification.
May be required to work more than 40 hours a week, including after normal business hours, weekends, and/or holidays.

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