Customer Relations Specialist II, PSA (Temp-To-Hire)
About The Position
We’re looking for a temp-to-hire Customer Relations Specialist to join our PSA Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 6 months of strong customer relations skills within a customer service environment. You ideally have experience handling customer resolutions, have experience processing and investigating claims, shipping and handling. You are a detail-oriented problem-solver, know how to de-escalate customer related situations, and have excellent communication skills. You’ll report to the Customer Relations Supervisor and work full-time onsite 5 days a week from our Santa Ana, CA office from 2:30pm-11pm, Monday through Friday.
Requirements
- High school diploma or equivalent; college degree preferred
- At least 1+ years of relevant customer relations experience
- Strong problem-solving skills
- Excellent communication skills
- Excellent listening skills and an empathetic voice and manner
- Organized, detail oriented, and possess strong interpersonal skills
- Knowledgeable in Google Workspace systems
- Knowledgeable utilizing Salesforce preferred
- Keep emotions under control, remain open to ideas and try new things
- Ability to lift, carry, and move materials up to 40 pounds.
- Candidates must be authorized to work in the United States.
Nice To Haves
- Experience handling customer resolutions
- Experience processing and investigating claims
- Experience with shipping and handling
Responsibilities
- Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
- Collaborates with Operations and other departments to find appropriate solutions for customer responses.
- Provides accurate, valid, and complete information by using the department protocols to our customers.
- Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
- Maintains accounts by processing customer adjustments.
- Continuously updates department spreadsheet of incoming orders.
- Escalate unresolved issues to the appropriate lead/supervisor.
Benefits
- Shift differential pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
