Customer Relations Specialist II, PSA (Temp-To-Hire)
About The Position
Collectors is seeking a temp-to-hire Customer Relations Specialist to join their PSA Customer Relations team. PSA is the largest and most trusted third-party trading card authentication and grading company globally. The Customer Resource Center is integrated into the operations process, working cross-functionally with other Operations departments. The ideal candidate will be a team player with at least 6 months of strong customer relations skills in a customer service environment, experience handling customer resolutions, processing and investigating claims, and shipping and handling. The role requires a detail-oriented problem-solver with de-escalation skills and excellent communication abilities. The position reports to the Customer Relations Supervisor and is a full-time, onsite role at the Santa Ana, CA office, Monday through Friday, from 3pm to 11:30pm.
Requirements
- High school diploma or equivalent.
- At least 1+ years of relevant customer relations experience.
- Strong problem-solving skills.
- Excellent communication skills.
- Excellent listening skills and an empathetic voice and manner.
- Organized, detail-oriented, and possess strong interpersonal skills.
- Knowledgeable in Google Workspace systems.
- Candidates must be authorized to work in the United States.
Nice To Haves
- College degree preferred.
- Knowledgeable utilizing Salesforce.
Responsibilities
- Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
- Collaborate with Operations and other departments to find appropriate solutions for customer responses.
- Provide accurate, valid, and complete information to customers by using department protocols.
- Resolve queries by clarifying the customer’s issue, determining the cause of the problem, and selecting and explaining the best solution.
- Maintain accounts by processing customer adjustments.
- Continuously update the department spreadsheet of incoming orders.
- Escalate unresolved issues to the appropriate lead/supervisor.
Benefits
- Shift differential pay may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
