Customer Relations Representative

Veros•Santa Ana, CA

About The Position

We are seeking a motivated and enthusiastic Customer Service Representative with excellent verbal and written communication skills and strong troubleshooting abilities. This role supports end‑users across multiple systems- provides assistance with 3rd Party photo ordering processes, provides technical problem‑solving assistance to end-users, addressing issues related to account access, basic hardware and software setup, system navigation, and general troubleshooting. The ideal candidate delivers high-quality customer service through clear, professional interactions.

Requirements

2+ years in Customer Service (Preferred).
High school (Required).
Customer service experience in a web-based environment (Preferred).
Excellent communication skills, both verbal and written.
Adaptability to changes in workload, systems and processes with resilience and a positive attitude.
Ability to follow written policies, procedures and guidelines, and give feedback to leadership.
Must possess deductive reasoning and problem-solving skills.
Excellent organizational skills with the ability to multi-task and remain detail oriented.
Outlook, Word, and Excel knowledge, and Sales Force (Preferred).
Experience with Email, Phone, Web Based Portals.

Nice To Haves

2+ years in Customer Service (Preferred).
Customer service experience in a web-based environment (Preferred).
Outlook, Word, and Excel knowledge, and Sales Force (Preferred).

Responsibilities

Respond to customer inquiries via phone, email, and internal service platforms.
Assisting customers in diagnosing the cause of reported issues using established troubleshooting techniques.
Document all customer interactions, troubleshooting steps, and outcomes within our web-based customer service systems.
Providing resolution through product education and guidance on navigating the systems.
Gathering detailed information from users regarding system issues and escalating to the appropriate Development Team when further investigation is required.
Collaborate with management and cross-functional teams to stay updated on product enhancements, new features, and company policies.