Customer Relations Representative I

Raising Cane's • Plano, TX

13d • Hybrid

About The Position

The Customer Relations Representative I serve Customers beyond the Restaurant by handling Customer recovery in a caring, genuine, and authentic way. This role focuses on working through all calls and cases, ensuring they are all accurately documented and coded appropriately.

Requirements

• 1+ years’ experience in Customer Relations or as a Raising Cane’s Customer-facing Crewmember or Certified Trainer
• Availability to work full-time varied schedule, including days, evenings, and weekends
• Must be able to work on-site at the Restaurant Support Office in Plano, TX, and work remotely from a professional, distraction-free home environment as scheduled
• Ability to professionally and empathetically engage with Customers for de-escalations and resolutions
• Ability to multi-task, while maintaining attention to detail and working quickly
• Exceptional comprehension, auditory, written, and verbal communication skills
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook

Nice To Haves

• Experience in a QSR, fast casual Restaurant, or retail company
• Some College
• Bilingual

Responsibilities

• Engage with our Customers on general inquiries, food and service complaints and compliments, community involvement requests, technical issues with the app, and other various topics
• Thoroughly document all calls, emails, postal mail, or web forms received in the contact center case management software
• Follow processes and procedures and work diligently to recover Customers on the first contact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees