Customer Relations Representative

SAERTEX USA LLC•Huntersville, NC

9d•Onsite

About The Position

The Customer Service Representative is responsible for professionally managing incoming requests from customers and ensuring that issues are resolved promptly and accurately. They will provide exceptional experience for our customers at SAERTEX USA LLC, playing a critical role in building customer relationships and representing the organization.

Requirements

Excellent customer service and people skills (active listening, verbal communication, empathy, conflict resolution and problem solving)
Inside sales experience
Ability to manage multiple projects simultaneously
Strong attention to detail and accuracy
Strong sense of urgency
Ability to follow through on projects to closure
Ability to work well collaboratively as well as independently
Understanding of different units of measure / conversions
Solid basic computer skills (MS Office suits, Outlook, Excel, etc.)
A strong memory/re-call
Must be self-motivated
Minimum two (2) years' customer service/inside sale experience in similar industry
SAP experience a plus
The ability to establish and maintain appropriate relationships with customers
Foreign language : Spanish or German will be a plus

Nice To Haves

Composite Background and/or textile industry experience
Bachelor's Degree (BS/BA) in Composite or textile concentration

Responsibilities

Ability to prepare quotes and follow up with customers
Assist customers with order processing
Troubleshoot customer issues/inquiries
Work with quality department on NCR resolution
Coordinate resolution of customer account issues proactively and efficiently
Maintain accurate, well-organized, updated, and accessible customer records
Interface with sales, engineering, manufacturing and other department team to promote positive buying experience for our customers
Take ownership of customer issues/inquiries until full resolution
Strive for same day PO Summary turnaround
Participate in special projects and perform other duties as assigned
Prepare shipments and get quotes for shipping