Customer Relations Representative I - Camera

Canon Careers • Costa Mesa, CA

4d • Onsite

About The Position

Canon USA is seeking a Camera Customer Relations Representative I (Representative, Cust Rel I) to work in our Costa Mesa, CA factory service center. This position will be proactive and responsible for repair estimation data entry with some minimal reporting into an Excel spreadsheet. The estimation activity is required to be performed at the front counter face-to-face with our customers. Communication is also required via telephone when necessary to verify or update an estimate.

Requirements

• Typically requires general education or vocational training plus min. 3 - 12 months of customer service and/or retail experience
• Excellent organizational, analytical and clear written and verbal communication skills
• Basic to intermediate knowledge of the Windows environment, MS Word and Excel
• Must be able to lift between 30 to 40 pounds.

Nice To Haves

• Basic to intermediate experience with digital photographic equipment and associated processes desirable
• Experience with camera, photography and/or cinematography is preferred
• The applicant must demonstrate the ability to work well with a team and manage multiple assignments in a fast paced environment
• Knowledge in software applications associated with photography is a plus

Responsibilities

• Create repair estimates, process, and arrange for shipping of completed repairs via USPS and FedEx
• Provide telephone and face to face assistance to internal and external customers relative to repairs and repair status inquiries, equipment operation or problems, and complaints on all consumer and professional products (still photographic and video)
• Process repair orders, input data into database for repair issues
• Deliver completed repairs to customers picking them up from our walk-in service facility
• Investigate escalations, inquiries/complaints and respond/resolve accordingly
• Provide shipping and receiving support in the warehouse
• Provide assistance with parts inventory and parts delivery to technicians
• Transfer approved product to technician area for repair

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• medical
• dental
• vision
• 401(k) Savings Plan
• discretionary profit sharing
• discretionary success sharing
• educational assistance
• recognition programs
• vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED