Customer Relations Manager

HANSEL AUTO GROUP • Petaluma, CA

3d • $25 - $25 • Onsite

About The Position

Hansel Toyota is looking for an exceptional communicator and problem solver to join our team as Customer Relations Manager. This position is ideal for someone who is smart, personable, organized, and naturally good at helping people work through problems. You’ll interact with customers, employees, managers, and Toyota representatives while helping resolve concerns, improve communication, and keep things moving throughout the dealership.

Requirements

• Excellent verbal and written communication skills
• Strong emotional intelligence and good judgment
• A natural problem solver who learns quickly
• Comfortable handling difficult or frustrated customers
• Organized, dependable, and strong with follow-through
• Able to work independently and take initiative
• Comfortable learning new technology and systems
• Someone who genuinely enjoys helping people

Nice To Haves

• Automotive experience is not required. We can teach the dealership and Toyota systems. We are more interested in finding the right person with the intelligence, communication skills, and personality to succeed in the role.

Responsibilities

• Resolve customer concerns
• Improve communication
• Keep things moving throughout the dealership

Benefits

• 401(k)
• 401(k) employer contributions
• Medical Insurance
• Dental Insurance
• Vision Plan
• Life Insurance
• Flex spending account (FSA)
• Employee discounts on vehicles, service, and parts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed