Customer Relations Manager - Des Moines, IA

Spee-Dee Delivery Service•Des Moines, IA

12d•Onsite

About The Position

The Customer Relations Manager will oversee the Customer Relations Consultants in their day-to-day operations and ensure our potential and current customers' shipping needs are being met. This is an exempt salary position with a starting wage of $70,000-92,500 per year, based on relevant years of experience, education, certifications, and comparison to other employees already in this role. The role involves leading and motivating a team, designing and implementing strategic plans, and understanding regulations for various types of freight. The manager will also be responsible for cost efficiencies, reporting, organizing meetings, attending trade shows, and conducting performance evaluations. Frequent travel is required, and other related duties will be assigned.

Requirements

At least 18 years of age
High school diploma or equivalent required
Hold a valid Driver's License with a good driving record which meets company standards
Excellent management and supervisory skills
Excellent verbal and written communication skills
Extensive knowledge of customer service procedures and principles
Public speaking skills
Attention to detail and accuracy
Ability to coach and mentor others
Ability to solve problems and resolve conflicts while maintaining a professional and calm demeanor
Proficient in Microsoft Office Suite or similar software
Ability to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals
Must be able to pass a criminal background check

Nice To Haves

Bachelor's degree in Sales, Marketing, or other related field preferred
5+ years of sales and/or marketing experience preferred

Responsibilities

Lead and motivate a team of Customer Relations Consultants
Design and implement strategic plans to reach goals
Knowledge of rules and regulations regarding tobacco, firearms, alcohol and other freight that may have federal guidelines
Identify opportunities for overall department cost efficiencies and improvements
Conduct monthly, quarterly, and yearly reports for management
Participate in organizing and leading weekly meetings and communicate goals and assignments
Attend and participate in trade shows, marketing and sales events, and forums
Conduct performance evaluations that are timely and constructive
Hire, train, discipline, and onboard new staff
Frequent travel is required
Perform other related duties as assigned