Customer Relations Manager

CITY VENTURES•San Francisco, CA

5d•$85,000 - $95,000•Onsite

About The Position

City Ventures is looking for an individual who has a unique combination of Customer Relations/Service and Residential Construction knowledge. The Customer Relations Manager is responsible for managing all aspects of the quality of the construction of homes in a project and the warranty of homes in a set area. They are responsible for 100% completion of homes in each project within specific quality standard guidelines set by City Ventures. The key job objective is to deliver to the homeowners, world-class customer service that will translate in repeat/referral business.

Requirements

High School Diploma or equivalent
Some experience working in a Customer Service Environment
Knowledge of Residential Construction
Great Written and Verbal Communication Skills
Proficiency with Microsoft Office suite of applications including Word, Excel and Outlook
Ability to explain complex issues to others in a manner easily understood by both associates in the industry and customers with limited knowledge of construction processes or terminology
Excellent problem/conflict resolution skills
A high degree of professionalism, tact, and ability to influence others
Ability to prioritize projects, work against deadlines and organize workflow with multiple interruptions
Ability to work tactically, strategically, and cooperatively/collaboratively as part of a team, seeking assistance where appropriate

Nice To Haves

College coursework in Construction / Quality Management is a plus

Responsibilities

Managing all aspects of the quality of the construction of homes in a project
Managing the warranty of homes in a set area
Ensuring 100% completion of homes in each project within specific quality standard guidelines set by City Ventures
Delivering world-class customer service to homeowners to encourage repeat/referral business