Customer Relations Manager - Medico Santa Clarita

Atm Jobs•Valencia, CA

4d•Onsite

About The Position

Customer Relations Manager provides customer support and service to meet the needs of our customers. Resolves issues and addresses needs fairly and effectively, while demonstrating Company values in their actions. Provides product and service information and identifies opportunities to improve our member and provider experiences.

Requirements

Associate’s Degree or equivalent combination of education and experience
1-2 years of management experience
Ability to communicate effectively to a diverse group of people
Ability to work independently and to oversee work of others
Excellent oral and written communication and training delivery skills
Knowledge of processing and protocols of the production plant
Results orientated and driven work style
Basic understanding of records, inventories, and other routine documentation used in the production plant

Responsibilities

Provides excellent customer service
Accurately documents all calls.
Engages and collaborates with other departments
Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Attend scheduled staff meetings, daily internal production meetings, and trainings as required
Works with other Team Members to solve mutual problems.
Keep updated Route Notes (Route Notes should be updated every couple of months)
Renew all accounts where agreements are expired (If applicable).
Look for opportunities to grow routes (internally & externally).
Maintain customer inventories on a weekly basis