Customer Relations & Event Support Specialist

Lava Island

4d•$22 - $25•Remote

About The Position

As a Customer Relations & Event Support Specialist, you are often the first voice or message a family encounters when they reach out to Lava Island. You answer questions, help with party planning, resolve concerns, and keep our online presence responsive and warm. You work closely with each park's onsite team to make sure guests get what they need, and you do it all from home, on a schedule built around covering our East Coast parks from the start of their day.

Requirements

Availability starting at 6:30 AM ET, including Friday, Saturday, and Sunday
Residence in Georgia or Connecticut
Reliable internet connection at your remote workspace
A quiet, professional workspace at home
Ability to remain calm and professional in high-pressure situations
Must be 18 years or older and pass a background check

Nice To Haves

Hospitality
event management
social media engagement
Spanish

Responsibilities

Manage and respond to incoming text messages professionally and efficiently.
Answer party-related questions for guests who have already booked their events.
Coordinate callback times with potential party hosts, and schedule the follow-ups that turn interest into bookings.
Assist guests with rescheduling parties and finalize details on bookings made in person.
Support guests through escalations, staying calm with upset customers and communicating with park managers to resolve issues.
Loop in the right people at the right park, so no issue sits waiting.
Coordinate with each park’s onsite team for location-specific inquiries.
Pull and generate daily reports to help onsite teams stay on top of their day.
Take on other tasks assigned by the Customer Relations & Event Support Team Lead as the team’s work evolves.