Customer Relations Coordinator - AutoNation Honda Dulles

AutoNation • Sterling, VA

3d • Onsite

About The Position

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.

Requirements

• High school diploma or equivalent
• Must meet Company's requirements for employment
• Prolonged periods of personal computer usage and data entry
• Adheres to all company policies, procedures and safety standards
• Possess excellent verbal and written communication skills
• Must have excellent phone skills and organizational skills
• Professional appearance

Nice To Haves

• Two years customer service experience

Responsibilities

• Maintaining high customer retention, customer satisfaction and monitoring customer complaints
• Contacting service customers after their visit to monitor quality control and satisfaction
• Contacting customers on the day following delivery of vehicle
• Ensuring proper managers have received copies of any written complaints
• Keeping records of all customer complaints and solutions
• Assisting in resolving customer complaints that cannot be handled by Sales Consultants, Service Advisors, or Managers
• Following up with all parties involved after putting a dissatisfied customer in contact with the appropriate personnel to determine what actions were taken, continuing follow-up until the complaint is completely resolved
• Preparing delivery call reports for the Customer Relations Manager
• Printing and distributing customer-related reports
• Providing feedback for improving the new vehicle delivery process through follow-up calls with the customer based on their responses
• Ensuring surveys are taken care of in a timely manner
• Helping the Parts Department with tracking, notifying customers when parts are in, and developing a follow-up system for special order parts that are not being attended to
• Demonstrating behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates, and Suppliers

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED