Customer Relations Coordinator

AutoNation • Savannah, GA

12d • Onsite

About The Position

The Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

Requirements

• High school diploma or equivalent
• Must meet Company's requirements for employment
• Prolonged periods of personal computer usage and data entry
• Adheres to all company policies, procedures and safety standards
• Possess excellent verbal and written communication skills
• Must have excellent phone skills and organizational skills
• Professional appearance

Nice To Haves

• Two years customer service experience

Responsibilities

• Maintaining high customer retention and satisfaction.
• Monitoring customer complaints.
• Contacting service customers after their visit to monitor quality control and satisfaction.
• Contacting customers the day following vehicle delivery.
• Ensuring proper managers receive copies of any written complaints.
• Keeping records of all customer complaints and solutions.
• Assisting in resolving customer complaints that cannot be handled by Sales Consultants or Service Advisors.
• Following up with all parties involved to determine actions taken on customer complaints until completely resolved.
• Preparing delivery call reports for the Customer Relations Manager.
• Printing and distributing customer-related reports.
• Providing feedback for improving the new vehicle delivery process through follow-up calls with customers.
• Ensuring surveys are completed in a timely manner.
• Helping the Parts Department with tracking and notifying customers when parts are in.
• Developing a follow-up system for special order parts that are not being attended to.
• Demonstrating behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates, and Suppliers.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in the DRVPNK mission to raise and donate money to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED