Customer Relations Coordinator - Dunkin', Baskin-Robbins, Buffalo Wild Wings

Inspire•Boston, MA

5d•$17 - $25•Onsite

About The Position

If you have ever wondered what life is like when you work for Inspire Brands, imagine there’s free coffee, donuts, and ice cream every day at the Boston Support Center in Canton, MA. We also have an office dog, Cooper Dunkin’. He’s a Black Lab / Golden Retriever / Goldendoodle mix who serves as our Chief Joy Officer and Dogs for Joy program ambassador for our Dunkin’ Joy in Childhood Foundation. Beyond flexible schedules and other awesome work perks, Inspire is a place where we surround ourselves with people, we value to better the products we love by rolling up our sleeves for work that fuels us.

Requirements

4-year Degree
Previous customer service experience
Demonstrated ability to troubleshoot and problem solve
Ability to listen, talk, and type simultaneously

Responsibilities

Answering Dunkin', Baskin Robbins and Buffalo Wild Wings customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails.
Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly.
Provide accurate responses by actively participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives
Ability to multitask using multiple databases to accurately research and respond to inquiries
Ability to quickly recognize escalating trends and problem solve potential root causes
Ensure data/report integrity by continuously understanding use of tools and the business needs for information
Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution