Customer Relations Coordinator II

Iowa State University•Ames, IA

1d•Onsite

About The Position

The Iowa State University Seed Laboratory is seeking a Customer Relations Coordinator II to serve as a primary point of contact for Seed Health and Seed Quality testing customers. With more than 100 years of excellence in seed testing, training, and customer service, the ISU Seed Lab is recognized as a leader in the seed testing industry. Our laboratory provides cutting-edge seed analysis technologies and services, delivering accurate results, high sample throughput, and exceptional customer support to clients across the agricultural industry. This position plays a key role in supporting fast-paced daily laboratory operations and delivering exceptional customer service to seed industry clients through sample coordination, communication, data management, and workflow support.

Requirements

High School diploma or equivalent
2 years of related experience
Strong organizational skills
Multitasking skills
Communication skills
Customer-focused approach
High level of accuracy when handling detailed information
Ability to work independently while contributing effectively within a collaborative team environment
Legally authorized to work in the U.S. on an ongoing basis without sponsorship

Nice To Haves

Experience providing customer service and serving as a primary point of contact through phone, email, or in-person communication.
Experience performing detailed data entry, recordkeeping, or administrative support duties requiring accuracy and attention to detail.
Experience coordinating or communicating with multiple stakeholders, including customers, clients, vendors, or internal team members.
Demonstrated proficiency with Microsoft Office Suite, Google Workspace, or similar computer applications.
Experience using database systems, customer relationship management (CRM) software, laboratory information management systems (LIMS), or other electronic recordkeeping systems.

Responsibilities

Receive, review, and document incoming seed samples; verify sample information and enter accurate data into laboratory information systems.
Coordinate sample workflow by monitoring sample status, communicating with laboratory staff, and following up with customers to resolve missing or incomplete information.
Serve as the primary customer contact by responding to phone, email, and in-person inquiries regarding testing services, submission requirements, timelines, and results.
Maintain customer accounts and records, including account setup, data updates, billing support, and additional service requests.
Support front office operations and outreach activities by welcoming visitors, preparing shipments, assisting with tours and events, and supporting trade show and marketing efforts as needed.