Customer Relations Business Analyst II

HMSA • Honolulu, HI

1d

About The Position

1. Work with business owners on reporting requirements specified by government
entities and plan sponsors ensure Customer Relations is compliant with the
requirements.

Define and communicate system changes needed to comply with the specified
requirements.
Construct documentation analysis, present materials and recommendations to
management/executives, and execute solutions as directed by management.
Define and communicate workflow changes to report generation and or
Customer Relations staff workflows to meet specified requirements.
2. Independently serve as Customer Relations subject matter expert on major
corporate initiatives, projects, process improvement or any other major
activity as assigned by management by independently conducting data analysis
related to critical projects and operational activities to encompass the
following activities:

Review business processes and recommend solutions that reduce cost,
improve efficiency and improve the HMSA consumer experience for members
and providers.
Analyze trending information in order to identify root causes and develop
recommendations for resolution, prevention and process improvement.
3. Mentor and train Customer Relations Business Specialists and Analysts in the
skills necessary to represent the department on corporate projects with the
goal of improving HMSA's consumer experience and ensuring servicing systems
(Salesforce, HHIN, etc.) are not negatively affected.
4. Participate in the development and implementation of new CR services focused
on earning members for life through high member touch and building
relationship with health and wellness providers.
5. Identify process improvement opportunities and independently recommend
activities/projects to improve systems, applications, reports. Prepare and
conduct presentations to the CR staff and/or management, including
executives, on recommendations and analysis findings. Independently conduct
data analysis to support business operations.
6. Performs all other miscellaneous responsibilities and duties as assigned or
directed.

Requirements

• Bachelor's degree and three years of related work experience; or equivalent combination of education and related work experience.
• Strong verbal communication skills.
• Intermediate knowledge of Microsoft Office applications. Including but not limited to Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Work with business owners on reporting requirements specified by government entities and plan sponsors ensure Customer Relations is compliant with the requirements.
• Independently serve as Customer Relations subject matter expert on major corporate initiatives, projects, process improvement or any other major activity as assigned by management by independently conducting data analysis related to critical projects and operational activities
• Mentor and train Customer Relations Business Specialists and Analysts in the skills necessary to represent the department on corporate projects with the goal of improving HMSA's consumer experience and ensuring servicing systems (Salesforce, HHIN, etc.) are not negatively affected.
• Participate in the development and implementation of new CR services focused on earning members for life through high member touch and building relationship with health and wellness providers.
• Identify process improvement opportunities and independently recommend activities/projects to improve systems, applications, reports.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees