Customer Relations Assistant

Children's Healthcare of Atlanta

2d • Onsite

About The Position

Provides customer services and information to patients, guests, and staff in an accurate and service-oriented communication style. Answers telephone, takes messages, and routes phone calls. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Requirements

• No minimum experience required
• High school diploma or equivalent
• Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills

Nice To Haves

• Experience in administrative/secretarial, customer service, or business office
• Experience in healthcare
• Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications
• Experience with multiple phone line systems or switchboards

Responsibilities

• Answers telephones, takes messages, and routes calls.
• Answers callers' questions and provides requested information.
• Provides directions, pages requested individual(s), and distributes/collects appropriate paperwork and forms.
• May perform other department-specific duties such as supporting volunteers, filing documents, filling in for other staff members, and other assignments as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees