Customer Relations Associate

CORNERSTONE BANK • Leicester, MA

2d

About The Position

Cornerstone Bank is committed to our customers, colleagues & communities that we serve. As a Customer Relations Associate, you will perform a wide variety of transactions to service customers in conformance with established Bank policies and procedures.

Requirements

• Demonstrated customer service skills
• Must be comfortable performing basic math calculations
• Attention to detail; ability to multi-task
• Strong verbal and written communication skills; possesses professional communication ability including active listening
• Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy
• Excellent organizational skills
• High level of interpersonal skills to handle sensitive and confidential situations and documentation
• Must be available to work extended and/or weekend hours and attend training as needed
• Must be able to use various types of office equipment, including computer terminal
• High School Diploma or equivalent
• Three to six months banking or retail cash handling/customer service experience

Responsibilities

• Provides efficient, effective and courteous customer service.
• Performs a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags; check cashing; may assist customers with more complex inquiries.
• Maintains updated knowledge of Bank's products and services.
• Builds trust with customers by identifying opportunities to deepen customer relationships and refers customers to appropriate team member.
• Ensures the accuracy of activities.
• Balances transactions and cash at the end of the day and participates in the branch settlement.
• Assist in operational and administrative activities of the branch including opening, closing, balancing ATM, mail deliveries and other general customer inquiries.
• Performs all duties in accordance with prescribed regulatory compliance guidelines and as directed by management.

Benefits

• competitive pay
• a generous student-loan paydown program
• comprehensive benefit package including, medical, dental, vision insurance and even pet insurance!
• We offer a 401(k) plan with an employer contribution and match, success-sharing bonuses, paid time off and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees