Customer Relations Assistant

Children's Healthcare of Atlanta

4d • Onsite

About The Position

Provides customer services and information to patients, guests, and staff in an accurate and service-oriented communication style. Answers telephone, takes messages, and routes phone calls. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US

Requirements

• No minimum experience required
• High school diploma or equivalent
• Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills

Nice To Haves

• Experience in administrative/secretarial, customer service, or business office
• Experience in healthcare
• Personal computer skills, including Microsoft Word, PowerPoint, Excel, and other Windows-based applications
• Experience with multiple phone line systems or switchboards

Responsibilities

• Answers telephones, takes messages, and routes calls.
• Answers callers' questions and provides requested information.
• Provides directions, pages requested individual(s), and distributes/collects appropriate paperwork and forms.
• May perform other department-specific duties such as supporting volunteers, filing documents, filling in for other staff members, and other assignments as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees